Real-Time Reputation Management with SAP CRM
There are many notable examples of bad customer relations involving big companies, but social media also affects midmarket enterprises—and the impact need not always be negative. Customer-relationship horror stories make for good headlines, but for every disaster there’s countless instances of companies paying attention to what their customers say via Twitter, Facebook and other social media outlets—and putting the feedback to good use.
Companies must become more adept at using social technologies themselves and ensuring their own employees capture readily available content in the social networking world. Charlene Li, founder of Altimeter Group and author of Open Leadership – How Social Technology Can Transform the Way You Lead, believes business leaders “like the idea of being able to hear instantly what their customers are saying about them.” She also says, “They’re curious about the ability to obtain new ideas from customers or to lower their support costs by having customers solve each others’ problems.” Read the rest of this post »
In: SAP, itelligence, Inc.
Emergency Basis Services
itelligence operates, manages, and maintains SAP solutions on behalf of customers across the globe. Providing On-call 24x7 support and Basis on-demand services, itelligence offers reliable hosting and application management services based on extensive SAP expertise. With these services, customers can reduce risk, lower total cost of ownership, and focus on their core business. In this video segment; Steve Short, VP of Outsourcing provides an overview of the Emergency Basis offering from itelligence.
For more information on itelligence’s Emergency Basis Services: http://itelligencegroup.com/9933.php
In: itelli-vision
itelligence Monitoring and Hosting Services
An introduction to itelligence Basic Monitoring and Hosting Services with Steve Short -- VP of Outsourcing Services. Let itelligence take on your Basic Service Requirements, allowing your team to focus on other core projects.
For more information on itelligence Basic Monitoring Services: http://itelligencegroup.com/9930.php
In: itelli-vision
Take a Virtual Tour of Support Advantage
itelligence Support Advantage is the leader in Mid-Market SAP Application Life-cycle Management Services. Our services range from user support, issue resolution, configuration, development, enhancements, and systems optimization across the entire SAP landscape. Take a virtual tour of the itelligence Cincinnati Support office, lead by Brad Wolf, VP of Customer Services and Support.
For more information on itelligence Support Advantage: http://itelligencegroup.com/9042.php
In: itelli-vision
